Terms & Conditions

Last Updated: 22-02-2026

Welcome to BigEtail. These Terms & Conditions govern your use of our website bigetail.in and the purchase of products from our platform.

By accessing or using our website, you agree to comply with these Terms. If you do not agree, please do not use this website.

1. Definitions

  • “Website” refers to bigetail.in

  • “Company”, “We”, “Our”, “Us” refers to BigEtail

  • “User”, “Customer”, “You” refers to any person accessing or purchasing from the website

2. Eligibility

By using this website, you confirm that:

  • You are at least 18 years old

  • You are legally capable of entering into a binding contract

  • All information provided by you is accurate and complete

3. Products & Services

BigEtail sells products including but not limited to:

  • Tea products

  • Honey products

  • Handcrafted and eco-friendly items

  • Home and lifestyle goods

We reserve the right to modify, discontinue, or update products at any time without prior notice.

4. Pricing & Payment

  • All prices are listed in INR (₹).

  • Prices are subject to change without prior notice.

  • We reserve the right to cancel orders in case of pricing errors.

Payments are processed securely via third-party payment gateways. We do not store complete card details.

5. Order Acceptance & Cancellation

  • Placing an order does not guarantee acceptance.

  • We reserve the right to cancel any order due to stock unavailability, pricing errors, or suspicious activity.

  • Customers may cancel orders before shipment as per our Refund & Cancellation Policy.

6. Shipping & Delivery

  • We do not ship directly.

  • Deliveries are handled by third-party courier companies.

  • Delivery timelines are estimated and may vary.

BigEtail is not liable for courier delays beyond our control.

7. Returns & Refunds

Returns and refunds are governed by our separate Refund & Cancellation Policy and Shipping & Return Policy.

Customers must follow the specified procedure for return eligibility.

8. Intellectual Property

All website content including:

  • Text

  • Product descriptions

  • Logos

  • Images

  • Design elements

is the property of BigEtail and protected by applicable intellectual property laws.

Unauthorized use, reproduction, or distribution is strictly prohibited.

9. User Conduct

You agree not to:

  • Use the website for illegal activities

  • Attempt to hack or disrupt website functionality

  • Provide false or misleading information

  • Post harmful or offensive content

Violation may result in termination of access.

10. Limitation of Liability

BigEtail shall not be liable for:

  • Indirect or consequential damages

  • Loss of profits or business interruption

  • Delays caused by third-party courier services

  • Technical issues beyond our control

All purchases are made at your own discretion.

11. Product Disclaimer

  • Handmade and natural products may have slight variations.

  • Product images are for representation purposes only.

  • Actual color or packaging may vary slightly.

12. External Links

Our website may contain links to third-party websites. We are not responsible for their content or policies.

13. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of India.

Any disputes shall be subject to the jurisdiction of the competent courts of India.

14. Changes to Terms

BigEtail reserves the right to update or modify these Terms & Conditions at any time. Changes will be effective immediately upon posting on this page.

15. Contact Information

If you have any questions regarding these Terms & Conditions, please contact:

BigEtail
📧 Email: support@bigetail.in
🌐 Website: https://bigetail.in